Emergency

Police, passport loss, embassy, getting help now.

I need police help

I need to report an emergency. Please help me contact the police.

Move to a public, well-lit place.
Call 110 for police.
Show passport copy and hotel address if requested.

Lost passport

My passport is lost. Please help me contact the nearest police station and my embassy or consulate.

File a police report first.
Contact your embassy or consulate.
Keep photos of passport, visa, hotel booking, and flight.

Call my emergency contact

Please help me contact this emergency contact. I need help now.

Open the travel vault below.
Show the saved contact name and phone.
Ask hotel staff or police to call if your phone cannot.

Payment Trouble

Alipay, WeChat Pay, cash, ATM, card rejection.

Mobile payment failed

My Alipay or WeChat Pay failed. Can I use an international credit card or cash?

Try a smaller amount first.
Switch between Alipay and WeChat Pay.
Ask whether cash or card is accepted before ordering.

Need ATM

Where is the nearest ATM that accepts foreign bank cards?

Look for Bank of China, ICBC, CCB, or major bank ATMs.
Decline dynamic currency conversion when possible.
Keep small RMB notes for taxis and small shops.

Merchant only accepts QR

I only have a foreign bank card. Can you help me use another payment method?

Do not hand your phone to strangers unlocked.
Ask hotel staff for help with large payments.
Keep screenshots of successful wallet setup.

Hotel & Transport

Hotel check-in, taxi, DiDi pickup, station confusion.

Hotel check-in problem

I have a hotel booking. Please check me in with my passport. If there is a problem, please contact the booking platform.

Show passport and booking confirmation.
Ask for a written reason if check-in is refused.
Contact the booking platform before leaving the lobby.

Show driver destination

Please take me to the address below. I will pay by mobile payment or cash when we arrive.

Show the Chinese hotel address from the vault.
Confirm the license plate before entering DiDi.
Use official taxi queue at airports and stations.

Wrong station or airport

I may be at the wrong station or airport. Please help me confirm the place on this ticket.

Check Chinese station name carefully.
Ask staff before security check.
Leave extra time: many cities have multiple stations.

Medical & Allergy

Hospital, pharmacy, allergies, dietary restrictions.

Need hospital

I feel unwell and need to go to a hospital. Please help me call a car or emergency medical help.

Call 120 for ambulance in a serious emergency.
Bring passport and insurance details.
Ask for an international department in large hospitals.

Food allergy

I am allergic to the ingredients listed below. Please do not add them and please avoid cross-contact.

Edit exact allergens in the vault.
Show the card before ordering.
Avoid sauces, hotpot broths, and shared oil if allergy is severe.

Pharmacy help

Is there a pharmacy nearby? I need common cold medicine, diarrhea medicine, or bandages.

Bring the medicine package photo if replacing medicine.
Do not buy prescription medicine without medical advice.
Ask hotel staff to write symptoms in Chinese.

中國離線生存工具包 2026

保存離線時可能需要的資料